Returns & refunds.

The short version

We accept returns on unopened items within 14 days of delivery. For hygiene reasons — these are personal-care products — opened items are not eligible for return.

How to start a return

1. Email us within 14 days of delivery with your order number and the items you’d like to return.
2. We’ll reply with a return address and instructions. The customer is responsible for return shipping costs.
3. Once we receive the package and confirm the items are unopened and undamaged, we issue your refund.

Refund timing

Refunds are processed within 5 business days of receiving the return. The refund is issued to the original payment method. Your bank or card issuer may take a few additional business days to reflect it on your statement.

Damaged or wrong items

If your order arrives damaged, or if we sent the wrong item, please email us within 14 days of delivery with a photo and your order number. We’ll cover the cost of a replacement or refund — you’re not paying return shipping on our mistake.

Not eligible for return

• Items that have been opened or used
• Items returned more than 14 days after delivery
• Items damaged by misuse after delivery
• Gift cards and sale or clearance items, where noted